Telephone Operator - (West Haven) in New Haven, Connecticut For Sale

The primary purpose of this position is to provide the services and perform the duties inherent in switchboard operations, monitoring and directing response to police and life safety communications including radio dispatching to officers for response to calls for police assistance. This position operates 24 hours per day, 7 days per week. The Incumbent is required to work shifts, nights, weekends and holidays as scheduled. * Handles a full range of local, long distance and international calls. * Handles a variety of difficult calls requiring extreme personal involvement. * Monitors vital circuits and incoming emergency type calls * Responsible for retrieving and updating relevant information in computerized databases * Receives and compiles information relating to police and emergency incidents * Operates a variety of communications equipment * Maintains accurate radio / alarm activity records Work Schedule: Rotating Shifts / Holidays / Weekends Position Description Title: Telephone Operator / PD# 689-xxxx9A To qualify for this position, applicants must meet all requirements by the closing date of this announcement. General Experience: 1 year of progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled. Experience may include: Receiving and compiling information from various sources relating to emergency incidents; communicating effectively using clear enunciation; using a computer to provide clerical support; and working efficiently under pressure of time and stressful conditions. OR Education: 2 years of education above high school level in an accredited institution. This education must have been obtained in an accredited business, secretarial or technical school, junior college, college or university. One year of full-time academic study is defined as 30 semester hours, 45 quarter hours, or the equivalent in a college or university, or at least 20 hours of classroom instruction per week for approximately 36 weeks in a business, secretarial, or technical school. A transcript must be included in the application package for education to be considered. OR Combining Experience / Education: Have a combination of post-high school education and general experience that demonstrates your ability to perform the duties of this position. To calculate the combination of education and experience, determine the amount of experience you have as a percentage of the experience required for the grade level. Then determine the amount of education you have as a percentage of the education required for the grade level. Only education in excess of the amount required for the next lower grade level is qualifying. Add the two percentages; the total percentage must equal at least 100% to qualify for the grade level. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (eg, Peace Corps, AmeriCorps) and other organizations (eg, professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Physical Requirements:?, The work is usually sedentary but may involve some standing and walking to consult directories and manuals or respond to alarms. The following documents are required: 1. Resume 2. SF-50 (if a current or former federal employee)3. DD-214 (if a veteran)4. Transcript (if using education to qualify)5. Other (see checklist below) Please use this checklist to make sure you have included other documents required for your application, such as a copy of your transcript (if using education to qualify), documentation to support Veterans Preference claims, or ICTAP/CTAP documentation (for displaced Federal employees). You will not be contacted for additional information. Veterans' Preference: When applying for Federal Jobs, eligible Veterans should claim preference on the Occupational Questionnaire in the section provided and provide a legible copy of your DD214(s) and/or documentation related to your active duty service which shows dates of service, character of service (honorable, general, etc.), or dates of impending separation. Additionally, disabled veterans and others eligible for 10-point preference (such as widows or mothers of eligible Veterans) must also submit an SF-15 "Application for 10 Point Veterans Preference" with required proof as stated on the form. For more information, please visit Faxing Applications or Supporting Documents: You are encouraged to apply online. Applying online will allow you to review and track the status of your application. If you are unable to apply online or unable to upload your supporting documents to your online application, follow the directions located at the following site: Fax Options. The Vacancy ID of the job opportunity announcement is TAG:VacancyID. NOTE: If you applied online and your application is complete, do not fax the paper application (xxxx-FX) as this will overwrite your prior online responses and may result in you being found ineligible.
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